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Are you worried about your organizations ability to pass muster with the Shared Visions New Pathways survey process from the Joint Commission on Accreditation of Healthcare Organizations? If so, its the moment of truth.
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Since surveyors from the Joint Commission on Accreditation of Healthcare Organizations will come to your organization armed with detailed information on how you compare to other facilities, why not be proactive and do your own comparative analysis?
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Is your hospitals emergency department (ED) reporting record diversion hours, with patient volume and acuity higher than ever? Is the practice of holding admitted patients for long periods in the ED becoming the rule rather than the exception?
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Do you think that a kidnapper could walk undetected through the halls of your hospital by using a fake ID badge and get away with a baby? Thats exactly what happened at one Salt Lake City facility, when a woman wearing hospital scrubs and a makeshift badge managed to abduct a 3-day-old infant.
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Last year, quality managers who were expecting major changes from the Joint Commission on Accreditation of Healthcare Organizations 2004 National Patient Safety Goals got a bit of a surprise: The goals were largely the same as the previous years. This time, however, that wont be the case.
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Making sure your patient satisfaction program is top-notch takes more than just sending out surveys, according to winners of a national patient satisfaction improvement award offered by Press Ganey Associates in South Bend, IN.
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